Do you take my insurance?

We do not bill insurance companies. Clients may check with their own health insurance for eligibility for reimbursement. We provide superbills for clients to submit claims to their insurance companies for reimbursement. We recommend you contact your insurance company ahead of your first PT visit to check your benefits. After a consultation, you will be given the provider information to provide to your insurance company for details.

What is the Good Faith Estimate provision of the No Surprises Act?

The No Surprises Act, also known as No Surprise Billing, went into effect on January 1, 2022. This act is part of a legislative package that was passed in December 2020. You are entitled to have an estimate from Serene PT prior to your first visit. This can be provided during your phone consultation and discussed in more detail during your initial evaluation. A written copy will be made available to you as well. This website is a good resource for answering your questions regarding this legislation: https://www.cms.gov/files/document/nosurpriseactfactsheet-whats-good-faith-estimate508c.pdf

What is a superbill?

A superbill is a document made for insurance companies that details the services a therapist or other health care provider performed for a client. Superbills contain information necessary for insurance reimbursement including diagnosis and procedure codes. Insurance companies use superbills to reimburse the client after the client has paid the health care provider.

What form of payment do you accept?

We accept Cash, Zelle and Venmo

When is payment due?

Immediately at the time of service..

How much do you charge?

The amount charged depends on the length of visit, whether it is remote or in-person and location of mobile visit. The price menu is made available after your free consultation in which we discuss your needs.

What can I expect on my first visit?

Your history is important and we encourage you to share all relevant information about yourself and what led to you working with us. Getting a comprehensive history allows us to help you as holistically and specifically as possible. We will do an examination with tests and measures to begin your first customized treatment and move toward your goals..

What should I wear for our visits?

Generally, your attire should be comfortable and allow examination of your spine, hips and legs and shoulders. If you are an equestrian and we are treating you along with your horse, it may be appropriate to wear your riding attire.

How can physical therapy be done remotely?

The client is empowered to take a bigger part in the examination process, self mobilization if indicated and space for exercise as indicated.. With the consultation we can talk through your specific needs to set up the most optimal strategy for this surprisingly effective approach.

Do I need a prescription?

In the state of California you do not need a prescription for physical therapy for the first 45 calendar days or first 12 visits, whichever comes first. After that time a physician must sign off on our plan of care and/or provide a prescription for physical therapy.

What if I need to cancel?

We understand life happens and it happens to us too, but please don’t make late cancelations or no-shows a habit and do your best to invest in your efforts with us. If there is illness or emergency, we understand and there will be no charges issued. Please provide a minimum of 24 hour notice whenever possible or a late cancel/no-show charge may be issued.